🤔 Are You Oversharing with Clients? Learn How to Keep Your Answers Clear and Concise ✨

How long has it been since you were face-to-face with a large group of soon-to-be new families at a public event?

The energy in the space increases as everyone enters. The chatter becomes louder, and the laughter and jostling to get around and see all the booths intensify. The rush of people as they come by to ask the question on their giveaway sheet begins. I like to tweak my spiel to answer the prize-sheet question, hoping they will ask more questions—to intrigue them.

The best part of having the opportunity to share about babywearing is how easy it is to arouse someone's curiosity.

One of my challenges is keeping it simple, especially for the people there to gather knowledge or enter a prize pool. Before the event, I mentally prepare myself with a simple exercise I'll share with you:

1. I brainstorm the most common questions new-to-babywearing people ask. 5-8 questions are my max.

2. Next, I verbally answer these questions out loud. I let myself verbally wind around and around until I find all the juicy tidbits I can share. However, I know that's not how I will answer in reality.

3. Then I imagine I need to leave straight away, meaning I can only say a few words before I have to run. I think of it as the 'twitter-version.' Sadly, there is no room for intrigue.

4. The final step is to answer the question in 2-3 sentences. I write it out when I can, which might sound tedious, but it is best. This response should last about 15-20 seconds. Longer than that, and you might lose them.

This exercise forces me to boil down the answers to key questions so that I may answer organically—without OVER-answering. Since I spend most of my time teaching professionals who are past this early stage of discovering babywearing, I usually provide more in-depth and varied responses to questions. The consumer audience, though, isn't ready for that much information. If they are, they will keep asking questions.

Here, let me provide an example; this question was asked most frequently at a recent consumer event:

"When may I start babywearing? Are there certain carriers that are better?" (Never mind that it is technically two questions.)

• I will not include my long-winded answer here…. As it is verbose!
• The 'need to leave' answer - "Day one, and the carrier you like." This answer leaves much to be desired; it's technically accurate but not exciting or curiosity-inducing.
• The 2-3 sentence answer might look like this (it takes me 18 seconds to say this):
  "You can start day one, but you'll likely start once you're home. Now the carrier's another story - try on several carriers, preferably with someone trained in babywearing education; this way, you won't buy the wrong carrier for you, plus you'll know how to use it when you get home. You want to be comfortable with your carrier, so you may make yourself some breakfast."

There are many ways to answer this question. I can think of even more options that help me at the moment. I'll have more to draw on organically as small conversations come up. The rapid-fire succession of people asking the same questions over and over gives you time to practice several iterations of your response, and you'll find the answers rolling off your tongue with specificity that invites a person to ask more.

Learn how to teach Babywearing at FOUNDATIONS in Babywearing Education Training

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